Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What difficulties do you have? Do you get any error messages?
no FitBit reads download app. I’ve downloaded but won’t connect to Bluetooth.
Got it
What troubleshooting have you done so far?
Bluetooth doesn’t pair FitBit
I see
Have you tried anything to resolve the issue?
I’ve rebooted, fully charged, FitBit keeps asking me to download app and I’ve downloaded 3 times. If you can’t help cancel order
In order to help you, I need to understand the whole situation and know what you've already done not to repeat the same
Have you already created a Fitbit account?
Problem: I can’t not program FitBit inspire 3 to work.I downloaded app but when using Bluetooth it doesn’t register to pair. Yes I have an account
I got it
FitBit keeps asking me to download app
Have you rebooted the FitBit by holding the button for 8-10 seconds?
yes
Got it
Are any other Fitbit devices added to the account?
no
Noted
Please try this:
Also, try to open the app, tap on your account picture in the top left and tap "Set up Device"
At this time, Fitbit Inspire 3 can keep on asking to download the app but it is OK.
FitBit won’t shut down
ok it’s finally off
Good
fitbit still asking to download app
It is OK
Is the app opened now?
yes
Good
Do you see the profile button in the top left?
app stuck in tracking
can't change
Could you please take a photo of your phone screen?
i should try deleting app and start over
Yes, try to reinstall the app
Ok give me a minute to delete and download again. Even though I’ve done this twice
You've already tried to reinstall the app?
yes twice
Ok, in this case there is no need
downloading again
Ok.
Was it stuck on "Connecting to Tracker"?
ok
done downloading
I see my account
Do you see "Set up a device"?
yes
Ok. Do I understand correctly that it is stuck after trying to set it up, yes?
im ok now I figured out to problem
its working now
Is it paired?
its nowyes
That's good to hear!
i’m following instructions
Keep me updated
to finish
Ok, good
I’m ok now. Thank you for your help