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The remote doesn’t turn the TV on
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I see, what TV and remote do you have?
It is a Samsung TV and the remote is the one that came wit the cable box.
Ok, got it. When did the issue first start?
Just a few minutes ago.
The tv is on now.
I see, did you turn it on using the remote?
No. It turned after I unplugged the cable box and plugged it in again.
Got it.
*****, could you please remove the batteries from the remote, then press Power for 8 seconds to reset it? Then reinsert the batteries and try to use the remote again.
It seems to be working now.
Issue resolved. Thanks.
Glad to hear that!
Do you have any additional questions I can help you with?
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