Our TV is saying No Signal

and we have atmospheric conditions have temporarily interrupted our viewing. Unfortunately we have no weather or atmospheric issues at present.

Jessica Miller

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Jessica Miller

Nice to meet you, *****!
Could you please provide a model of your TV?

Customer Replay

Its an LG 55 inch smart TV only 2 years old

Jessica Miller

Got it
Are you using a Sky TV device?

Customer Replay

Yes we have a sky decoder and use My Sky

Jessica Miller

Got it
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
Try to reset your Sky box, please:

Turn off your Sky box directly at the mains.
Turn off all devices connected to the Sky box ok

I'll wait you here

Customer Replay

Everything is working again thank you. Must have needed a reboot on everything. I had rebooted the Sky decoder previously but that did not work. Cheers for that and enjoy your evening. Kind Regards

Jessica Miller

You are welcome!
Glad to hear the issue is resolved.

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