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My scanner does notwork, says that the scanner is not available
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What is the make and model of your scanner?
HP ENVY6000e
How is your scanner connected to the device? Is it a Wire or Wi-Fi?
Wireless
Please do the following:
- Navigate to https://support.hp.com/au-en/help/printscandoctor
- Click on the Green "Download Print and Scan Doctor" button.
- After the download is completed - open the file and complete the install
- When the app is launched - follow the instructions in order to check the scanner issues
Give me a note if something is unclear, or if any additional assistance is needed.
I have tried this several times. There are many troubleshooter HO apps but none of them seem to work???
This is the official HP app. In case it will not be able to fix the problem - it will show up the exact error code we can use to find the exact root cause.
OK I will try again but I have not seen any code??
It will be shown in the app.
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