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My Iphone is frozen on the power off
Hello, thank you for using Howly.
Could you please tell me the model of your iPhone?
I new you would ask that question it's either 12 or 13
Thank you!
*****, could you please try the following:
- Hold the volume up and down buttons for 15 seconds
- Hold the power button until the Apple logo Appears.
I tried that again actually several times and it didn't work,
I see.
Have you tried to force restart it?
How I do that?
Here is how to force restart your iPhone:
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button.
- When the Apple logo appears, release the side button.
doesn't work what happens it activates the Emergency SOS
Understood.
You have tapped the buttons one time, and then holded the power on button, correct?
yes
Have you tried to only hold the power button until the logo appears?
logo does not appear
Could you please try to hold all of the buttons for 30s?
ok
It worked!!! Thank you for your help
Great news!
You're very welcome!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
You actually did an execellent job!
Thank you very much :)
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