My hisense roku tv won't connect with my router

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

What troubleshooting have you done so far?

Let us try to restart your router.
Please, unplug your router wait for 5 min, and plug it in back.

5 min
minutes

Sure, I`m here

I appreciate your patience!
Keep me posted

Great!

Could you try to connect your TV to the Wi-Fi one more time?

Just to be sure, let us try to reset the TV RAM memory.

Please, unplug your TV for 2 min and plug it in back
These simple steps can reset your TV RAM.

Thank you!

Ok, try to connect your TV one more time

I got you, let us try to reset your Network settings.
Press the Home button on the remote and navigate over to Settings.
Under Settings, select System > Advanced System Settings > Network Connection Reset.
Now select Reset Connection and press the OK button.
Your Hisense Roku TV will reboot and it will now forget all Wi-Fi networks it has ever connected to.

Now we are resetting the Network settings.

Is your TV rebooted?

Just to be sure, do you have any other device connected to your Wi-Fi Network?

Thank you for the info!
Let us try to reset your router then.

We just restart your router
Now we need to reset it to default settings.

After we did that you can find a login and password to your router at the bottom of your router.
You need to find a little hole in the back of your router, And press on it with a paper clip for a 10 sec

Could you tell me the model of your router?

Yes, have you found it?

press down on the reset button for about 10 seconds while the router is on

Great! And now you can find a login and password on the bottom sticker on your router.

Please, try to use default password to connect your TV to Wi-Fi

Have you found the default login and password on your router?

Just to be sure, could you try to connect TV to Wi-Fi again as we do before?

Thank you!

Take your time

Please, try to connect your Phone to your Wi-Fi network

Let us try to change DHCP settings manually
Press the Menu button on the remote.
Select Network.
Go to Manual Setup.
Toggle DHCP on if it was off or off if it was on.
Back out of the settings page.

Your issue is strange, but I cannot tell you that your TV is bad.

Thank you!

Thank you so much!
I`m really happy to help you!