I'm having problems with my account

Nice to meet you, *****!
What account do you mean?

Could you send me a screenshot of this error?
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Thanks for your screenshot
This means that there's a problem with your Microsoft account.
Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
Xbox Status: https://support.xbox.com/en-US/xbox-live-status

If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again

If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again

As you see an alert, please expand the service, scroll down to Notifications, and sign in
It may take some time to fix the issue from their side. You can receive a message when the service is up and running again.

Let me know if you have any other questions

I totally understand you, however, have you tried to restart the Xbox?
Also, I can tell you how to check the Microsoft account. Let me know if you wish me to send you instructions

Sure

• When you add security info, you must verify that you can receive a security code at that email address or phone number. If you skipped this step when you first set up your account, you'll need to do this when prompted.
• If it’s been a while since you updated your security info, you may be prompted to sign in with your Microsoft account, add security info to your account, or verify the info in your Microsoft account.
• Sign in to the security settings page with your Microsoft account email address and password. - https://account.live.com/proofs/manage

Let me know once done

Got it

1. Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and
   click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.