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I'm currently having an issue with my ASUS laptop
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
hi! My name is *****
Nice to meet you, *****!
same to you!
How may I help you?
I'm currently having an issue with my ASUS laptop
Got it What's issue?
See, I've been locked out of it by Bit Locker, and I don't know my key
Thank you for the information! What version of Windows?
Windows 10
Okay, I got it
I can also add some more details of things I've tried:
I checked my Microsoft account for the recovery key
Do you have access to your Microsoft account?
Oh
I entered "manage-bde -protectors C: -get" in the Command Prompt, with Secure Boot disabled and enabled
BitLocker recovery key is in your Microsoft account
um, I checked there to no avail...
Check please this url> https://account.microsoft.com/devices/recoverykey?refd=support.microsoft.com
"You don't have any Bitlocker recovery keys"
I can't send the screenshot, but that's what it says
Could you please send us an email to help@howly.com?
sure, should I send the screenshot in that email?
Yes please
just sent
Thank you!
https://account.microsoft.com/devices do you have anything here?
It does show my device, but if I check for my BitLocker keys, it once again shows the screenshot I sent
Could you show me a photo of the screen with BitLocker?
sure
I'll send it in the email
sent
thank you!
Did you try this url? aka... etc
the second one?
no, though I will try it now
both
Thank you
Please try
ok ok
I think you should try first URL
I just tried the second one, didn't work but
I think the first one just gave me a key
I'll try it now
Okay
Let's try
It worked!!!
Good =)
Thank you very much for the help, I genuinely appreciate it!
You are welcome! Do you have any additional questions I can help you with?
I loaded in a few apps, but everything's looking normal so far
Okay! Please feel free to contact us at any time. We'll be happy to help you.
We are available 24/7, you can refer your questions anytime.
Thank you again, I will be sure to contact you for help :)
Thank you too! Have a nice day, *****!
Same to you Vitalii!
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