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I need help with a faulty fitbit 5.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Has your Fitbit been working before, or is it a brand new product that failed right away?
It was bought in June this year. It worked yesterday but noticed a faulty after recharging it yesterday.
Which model is it?
Fitbit charge 5
Got it
Did it display charging indication?
When plugged in yes, 96% battery power
Does it keep showing the percentage if you connect the charger now?
No, screen is blank
Sorry let me check
Thank you
Yes
Nothing on the display at all? Even with the charger connected?
With it connected to the charger, shows %battery power, time and date.
And when you remove the charger, you are unable to get it to show anything on the screen?
Correct
Have you tried pressing the button on the USB plug three times, while connected to a power source?
There are no buttons on the usb
I have tried swiping the screen and pressing the buttons on the side of the fitbit but nothing happens
Please look for a small round shape on the USB plug of your charger cable.
Here is how it looks :
Does your charger cable look like the picture?
I see. Yes tried the button but the screen just flashes
Please carry out the following steps:
- Connect Charge 5 to the charging cable plugged into a USB charger.
- Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
Yes it worked
What happened to it?
Possibly a software glitch.
Restarting your device clears glitches, just like with computer
Ok, well I'll know what to do if it happens again.
👍
Thanks for your help!
Thank you for using our service *****!
Is there anything else I can do for you today?
That's it, thanks very much!
You are welcome!
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