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I just purchased an Amazon Fire HD 10 plus
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you having issues with installing apps on your tablet?
Yes. They seem to download ok, but won't install.
Got it, have you checked your internet connection?
Internet is good. I've tried my wifi hotspot as well as the home wifi.
I see, does the issue happen with other devices?
I have both apps already loaded on my phone.
Have you tried restarting the tablet?
i'll do that now.
still get the same message
Are you using Google Play to install them?
yes
Have you tried logging out of your Google account and logging back in?
just did and same message
If your device is low on space, it can stop apps from downloading and installing.
Your device may be low on space if:
You get a notification about storage space.
There’s less than 1 GB available on your device.
To get help with storage space on Android, go to Free up space.
I just bought it today and this is the 1st thing I tried to do with it.
On your Android tablet, open your Settings app.
Tap System and then Advanced and then System update.
Your update status appears.
Follow the on-screen instructions to download or install updates.
how do I do that?
Open your Settings app.
Tap System and then Advanced and then System update.
Your update status appears.
Follow the on-screen instructions to download or install updates.
I went to system icon on home screen, but there isn't an Advanced button. would it be under something else?
Open the Settings menu on your Fire tablet and select Device Options. Select System Updates, then Update
It's updating. in the meantime, under storage it says I have 24G free.
Got it
finished downloading. same message
updating
Updating?
finished updating. same message
Got it
Open the Google Play Store app Google Play.
At the top right, tap the Profile icon.
Tap Manage apps & device and then Manage.
Tap the name of the app you want to delete and then Uninstall.
To reinstall it, tap Install or Enable.
Is everything clear with the provided instruction?
I went to the google play store, tapped on the profile icon. can't find anything that says manage apps. maybe I'm looking at the wrong thing.
Can you send me a screenshot?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
I'm chatting with you on my laptop, not the tablet
Take it on a laptop and email it to help@howly.com
what exactly do you want a picture of?
The message that displays when you try to install an app?
Just sent it. From *****@gmail.com
Got the email, have you tried using the Google Play app instead of browser?
i can't find the app on the tablet. I tried doing a search for it
It seems that you might need to use Amazon's Appstore instead
I tried that and it didn't find it
Try this:
Select Games & Apps or open the Apps or Games app.
Select an app from your Library to download it or search for a new app in the Store.
just downloaded disney + and it opened, trying candy crush now
it opened
Great
i tried finding the google playstore app and it doesn't show up in the amazon play store
You might have to use Amazon store instead
but those apps don't show up there
It's an Amazon tablet, so unfortunately it limits your options a bit
thanks. guess I'll have to take it back. does samsung have the google play store?
Yes, it does
Thanks. I appreciate the help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I think that's it. Thanks.
Please feel free to contact us at any time. We'll be happy to help you.
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