Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please tell me what Samung printer do you have?
XpressC1810W
Understood.
And at what point does it not connect? Have you tried any troubleshooting?
When I used the setting it did not recognize any printer, although I connected it
Understood
Please on your Computer open Settings > System > Troubleshoot > Other troubleshooters. Here, you will find the Printer troubleshooter among the list of Windows troubleshooters. Click on the Run button next to it to activate it.
do I need to leave this chat to do so?
No.
You neet to press the Windows sign in the left bottom corner of your screen
And there you can select settings.
OK I am doing that. The troubleshooter could not detect any problem
Okay
Have you tried to restart your Computer?
no
Okay, sometimes after adding a printer a reboot is needed.
Please reboot your computer and then try to connect your printer again.
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OK I have saved the chat as a bookmark and will reboot. Is there a reference number I need when I reconnect to chat?
Nope, we have everything saved!
Thanks - rebooting
Waiting for you!
It worked! Thank you!
Perfect!
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