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I have requested a new password on PS 4 I did that it asked me for birthday and no luck
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you mean that you want to change your password for your PS4 account?
I can’t log in and resetting password does not work
Do you mean that you can't log on to your PS4 account?
Yes
Can I ask you to make a photo of your screen?
yes
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3987234
Ok
And what's happened when you enter your password?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4637250
Ok
Can you try to press triangle button and make a photo?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4002720
Ok, please press Next
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4389383
Do you have an access to *****@gmail.com mailbox?
Yes
Did you get an email from Sony?
i have done the prompts via email
Can you tell me more about that prompts?
Visitor uploaded: image.png
Type: image/png
Size: 848363
Can you open the last email from Sony, please?
I followed the email they asked for birthday and it’s wrong?
So when you enter your Birthday date you have an error message from Sony.
Can you try to do that one more time? Are you sure that you used correct date when you create this account?
Ok I am now in ty
Do you mean that you are in your account now?
Yes I’m in my account now i have tried the same thing many times"
Ok, I understand you
Is there anything else I can do for you today?
You are great
Thank you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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