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I have no wifi and my modem light is red
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
My light has been red for more than 1 week
What troubleshooting have you done so far?
I unplugged and plugged in to reboot a few times
which internet provider do you have?
Spectrum
Confirm all cables are connected
Cables connected modem light is red
Check your internet status at spectrum.net or the Spectrum app. here https://www.spectrum.net/support/tv/check-equipment-status
Since you don’t have internet, check on your phone on mobile data or connect your computer to your phone’s mobile hotspot to log into your Spectrum account.
Go to the services section
See what the status is
There are 3 statuses – connected, unavailable and connection issues.
Light is blue now!?
So it has the Internet now?
I think so. Thanks. Crazy
Is there anything else I can do for you today?
For phone issues with the same Spectrum how do you suggest getting tech support
For TV, Internet and Home Phone questions, call them at 267-6094
Ok
Thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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