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I have forgot my pin number, as I set the phone up months ago but never used, how do I get passed this point
Short summary:
- Make sure your Aspera AS6 phone is turned off completely. Press and hold the power button for about 20 seconds until the phone turns off.
- Press and hold the volume down and power keys together for a few seconds.
- When the Aspera logo is displayed, release the buttons.
- You will see a menu on the screen. Use the volume up and volume down keys to navigate through the menu options.
- Look for an option called "Recovery Mode" and press the power button to select it. If you don't see this option, try selecting the "Reboot" option instead.
- If the "Reboot" option doesn't work, repeat the steps again and make sure to follow the instructions precisely.
- Once you enter the Recovery Mode, you will see a new set of menu options. Look for an option that mentions "eMMC" or "Clear eMMC."
- Select the eMMC option, and it will clear everything and restore your phone to factory settings. Please note that this will delete all data on your phone.
- Wait for the process to complete. After the factory reset, your phone should no longer be locked.
- Power on your phone and go through the initial setup process. You should be able to use your phone without any lock or PIN code.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you let me know what do you see when you turn on the phone? Does it ask for you a PIN code?
sanDisk SD card Missing
Is this the error you see on your device?
and unlock for all features and data at bottom of screen
no
I can't remember pin number have try ever combination I can think of
What is your mobile carrier that the SIM card belongs to, please?
it's a open phone have never put a sim card in it
I see. So you mean you cannot unlock your phone because of the locked screen, right?
I was going to put on in but did not because can't open phone
yes
What is the brand and model of the phone, could you let me know?
Aspera
I see.
ok
Could you provide the exact model of Aspera phone you have?
AS6
Got you.
Will be right back
You've mentioned you tried to enter the codes a few times.
After several unsuccessful attempts to Enter a pattern, you should be prompted to enter your Google account login and password
Do you see an option like that?
no all it comes up with is try again in 30 seconds
Ok, so no “Forgot your password?” button, I see
Please try to enter wrong password a few more times and check if it appears, please
it's a pin number not patten yes as I set this phone up 6 months ago but never used it
Ok, it can be a pattern or Pin number, it depends on the option you set up. Try to enter the code a few times and see if the option to reset the password appears
have try it 5 times and still comes up with try again in 30 seconds
I see.
In this case, we can try to do a hard reset to unlock your phone. But I should warn you, all the data will be deleted in this case, so basically it will be like a new phone
Do you want to try it?
that's ok
Got you, let's start then
nothing on the phone is important
Understood
These are the steps. Please follow them and let me know if any questions appear:
- First turn off your Aspera AS6 completely. Press and hold the power button for about 20 seconds and the phone will turn off.
- Keep holding on the volume down and power keys together for a few seconds in your Aspera AS6.
- When the Aspera logo is displayed, release the buttons.
- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
manual test, item test, test report, debug test, clear eMMC, version, Reboot, which one
Do you see a Recovery mode option or just Recovery?
no
Ok, try to choose Reboot option
no did not work
What happened when you chose Reboot option, please?
just restarted phone
I see. Please try the same steps again following the instruction step-by-step
Let me know when the Aspera logo appears
it was the eMMC I needed to press has now cleared everything and gone back to factory settings thank you
I see. That's good, seems like your model has the menu in eMMC then.
Once you reset the phone to the factory settings, you should be able to use your phone without the lock. Is it working now, *****?
thank you for your assistance
It was my pleasure chatting with you, *****!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
