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I have dashlane on my laptop and my phone but cannot get it on my iPad
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
you too
Can you please explain the issue with getting it on iPad in detail?
just a minute--i'm giving it a try to tell you exactly what happens
Of course! Please, take your time
I open the Dashlane app, and the opening page says "the app that makes the internet easier" and has a "get started" and "log in"
I try to log in--with my email address and what I know is my Dashlane password, because it works on my laptop--and the message is "Something went wrong. Please retry."
That's as far as I can get
Got you
Did you try to re-install the app?
No, I didn't dare
could you walk me through it?
Of course!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.
no problem
Thank you
Please, follow the instructions below:
- From the Home screen on your iPad, touch and hold the Dashlane app
- Tap Remove App then tap Delete App.
- If unavailable, tap Delete App.
- To confirm, tap Delete.
Please, update me once it will be done
it's done
Perfect, give me a moment, please
i got message do you wish to keep your subscripition, and I answered yes
Great
Please, download Dashlane app one more time:
- On your iPad, open the App Store app.
- Tap the Search tab to look for Dashlane app
- Install it
it's loading
now opening
Perfect! Please, try to log in one more time
try to log in again?
ok
Yes, please
sorry to take so long--i logge in
It worked
thanks--now what?
No worries
Perfect!
should I sync from my laptop account?
Yes, if you need to
i don't even know how anymore--have things moved around?
Give me a moment, please
oh, I see it under setings
May I ask one more question?
Yes, of course
When I try to open Google/gmail, the password that's autofilled by Dashlane isn't the right one. I've changed it in the website list, but I still have to copy it from Dashlane and paste it, or input it manually, every time
very frustrating
Got you, give me a moment, please
It says it's been "compromised" anyway, so should I change the password altogether and try again?
To update your saved passwords in your Google account, please, follow the instructions below:
- On your computer, open Chrome.
- At the top right, click Profile Profile and then Passwords Passwords.
- If you can’t find the Passwords icon, at the top right of your screen, click More More and then Settings and then Autofill and then Password Manager.
Edit: To the right of the website, click More More and then Edit password.
I think I figured out why it wasn't working--I hadn't filled in the username in Dashlane
Got it, I am glad you were able to log in
Do you still need instructions on how to synchronize your account?
No, thanks, I think I've got it. I should have contacted you long ago, I've been so frustrated paying for the app and then not able to use it smoothly
So thank you
I'm going to go now
My pleasure!
I am glad your issue has been resolved!
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