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I have an older ipad that wont boot up anymore
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you have cable for the iPad with USB ?
yes
Great, now, you have only Windows PC?
yes
Okay, first, you will need to download iTunes. You can do it here -> https://apps.microsoft.com/store/detail/itunes/9PB2MZ1ZMB1S
it is down loading
Great, let me know when it will download fully. While it's downloading, you can prepare your cable and iPad near you.
So, is it downloaded?
down loaded
Great! Now, you can open iTunes, correct?
yes
Now, power on the iPad to the request to connect it to iTunes.
And connect it to the PC using a cable.
It is connected
Great, now, do you see the iPad at iTunes on the left side?
Or, do you see anything on your iPad?
nothing
On both?
it says it may take a few minutes to activate your ipad. this is what i get every time
Do you see the iPad on iTunes?
no
Okay, can unconnected the cable, close iTunes, and power off the iPad.
After that, power the iPad on again, and connect it to the PC without opening iTunes first.
At what stage are you right now?
waiting for icloud update
Great! So you were able to connect to iTunes?
yes
Okay, so now your iPad is updating iCloud?
yes
Great, in the end, you will be able to use your iPad again, without any issues.
Is there anything else I can do for you today?
Not today thanks
I am so pleased to see your issue got resolved!
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