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I can't login to my oculus account on my meta oculus 2
Short summary:
- Check to make sure that your headset and mobile phone are connected to the same Wi-Fi network.
- Make sure that your headset is fully charged.
- Check to make sure that your app is up-to-date.
- Log out of the mobile app, then log back in.
- If the problem persists, restart your headset and connect the Meta Quest mobile app to your headset.
- Try to uninstall and reinstall your Oculus phone app, and log out and back in on both devices.
- After installing, try to log in again.
- Restore your Oculus account by going to the Meta.com/device website and entering the code from your Oculus.
- Restore your Meta account by going to the Meta website and resetting your password if necessary.
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Same to you too Ivy
What troubleshooting have you done so far?
None I just got Oculus 2 days ago
Do you receive any error?
No every time I go online to the internet it keeps freezing up
Please check to make sure your headset and mobile phone are connected to the same Wi-Fi network.
Yes they are
Good. Check to make sure your headset is fully charged.
It's plugged in
Please make sure that your app is up-to-date.
It is I just updated it but still freezes up
Thank you for your answer. Log out of the mobile app, then log back in.
Okay
Please let me know the result after that.
Okay I'll let you know
Thank you. Take your time.
That so far so good
Very good. Please keep me posted.
Now how do I get me oculus gear account back
Is the problem persists?
I believe so let me try it again
Sure.
Well can u run me thru the process
On the device you set up your Meta account with, go to Meta.com/device, and enter the code from your Oculus. That'll connect your Meta account to your headset, and you should be good to continue using it like you did before — just with your Meta account instead of a Facebook one. Is everything clear with the provided instruction?
It saids no account yet
Did you set up your account earlier, right?
This isn't my meta account it is my gear account on occlusion account
Got it.
I'll try that
Please, restart your headset, then connect the Meta Quest mobile app to your headset.
Ok It keeps going to my other email address and said's wrong email or password but I just changed my password and it excepted it
Thank you for the provided information. In this case, please try to uninstall and reinstall your Oculus phone app, and log out and back in on both devices.
Ok I'll try that Okay downloading
Good.
Than what after install
Please try to log in again.
Go with my oculus account first then my meta account
Yes, try it, please.
Still downloading then installing
Got it.
Okay that got my oculus account back now for my meta account
You restored your Oculus account and now need to restore your Meta account, right?
Yes
If you remember your Meta account password and want to change it: Go to https://auth.meta.com/settings/security. If you still use an Oculus account and you forgot your password, you can reset it at https://secure.oculus.com/forgot-password
Okay
Very good! Is your problem solved?
I believe so Thanks
Perfect Is there anything else I can do for you today?
