Updated: April 01, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I am trying to install the second camera but not able to do so

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

i purchase two Dzees security cameras- they came together. I was able to set up one but not the other one

So, you cannot connect it to the internet?

Customer Replay

no I can’t. I get no online instruction on how to set up

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Do you want to connect it to your Phone with Wi-Fi?

Customer Replay

yes

Got it.
Let's do it step by step, okay?

Customer Replay

ok

Can you please specify both the brand and the model of your camera?

Customer Replay

Dzees Smart Security Camera CG6

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Thanks.
Have you already set up the account?

Customer Replay

yes

Great.

  1. Insert Mirco SD card when the camera is off (Supports up to 128GB.SD card not included).
Customer Replay

i don’t have a card

Got it. Okay.

  • The camera only works with 2.4GHz Wi-Fi, not support 5G.
  • Take the camera close to the router while connecting.
  • Keep pressing the power button for 2-4s to power on/off the camera.
Customer Replay

i get the camera to beep

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Okay, let's connect the camera to the application.

Customer Replay

ok how do I do that

-Open the application.
-Sign in Dzees Home App, add the camera.

Customer Replay

I still see the first camera that I set up but nothing telling me how to add the second camera
I have found the way to add the second camera

Customer Replay

So should I see both cameras

Yes, after you add the second camera, you will be able to see both cameras.

Customer Replay

I will only see the last camera added
nevermind I see both but on the same frame

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Here you will see both cameras, after you add the second one.

Customer Replay

Okay. How do you set up pet / human notification

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Open "Camera settings"

Customer Replay

Now when I go to the second camera it shows no device

Please, open "Camera settings"

Customer Replay

Got it

Customer Replay

Now, open "On-Off Motion detection"

Customer Replay

Turn on "Motion detection"

image

Customer Replay

Okay.

I am now stuck in activity zone
How do I get back to home
I got back to home
Thanks

Customer Replay

Okay.
Is there anything else I can do for you today?

i think I am good

Customer Replay

Great!

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