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How do I recover a forgotten password for my tablet
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you
What is the model of your tablet?
I bought it thru T Mobil but it's been down so long I don't know. I'm thinking it's a sansong
Ok, thank you for the information
Is the tablet's battery charged now?
Yes
Very good
- Please turn it off now if it's turned on
- Press and hold the Volume Up and Power buttons.
- Continue to hold the Volume Up and Power buttons until the Android Recovery screen appears then release both buttons.
- From the Android Recovery screen, select Wipe data/factory reset.
- Select Yes.
It will not let me select that option
What do you see on the screen when you follow the instructions?
There's a list of options. The top list is in yellow with
And the bottom in blue, the blue gas the optio you suggest
Are you sure that your tablet is Samsung? Could you please specify which model? What is it written on the back of the tablet?
It said Alcatel when it started sorry
Thank you for clarification
You ask the right question for this rookie
No worries, we will get it fixed
Welcome I'm waiting right here
Thank you
There are so many different options for different models. Could you check what is written on the back of your tablet?
Nothing there
What about front?
Just that Alcatel word at start up other then that I can't find a thing written anywhere
Let's try if you see the factory reset if we do this:
- Turn your tablet off.
- Hold the volume down key.
- Turn your tablet on.
- Press the volume up key.
- Using the volume down key, highlight Wipe data/factory reset.
Press the power key to select Wipe data/factory reset.
Yes I just did that and hit what you want. No response
Did you highlight it?
Yes
Is it just not working?
Yes
Which button are you using to confirm it?
At the bottom it reads, enabled is ok...
Adb
Could you send me a picture?
Enable ADB IS OK
I'm sorry I'm not skilled enough
No worries
Please navigate to ADB using the volume buttons and press power button to confirm it
It also reads use up down volume and power key. Should I try using the power key to select
Yes, please
Now it gave me me a different. Screen. It wants to know if I need to reboot
Please try to reboot
Okay i
OK I'm back to the t Mobil screen
It reads. Start Bd now reads , set connection
Can you please confirm that you've selected Wipe data/Factory reset option? Like on this picture:
Exactly right
Good. Now after reboot you need to set up the tablet as a new one
Underneath theSet Conn. It reads tMobil US and fast T Mobil .com. and on the bottom of screen is. OK. Hit that?
Sure
This next screen is is reading, copy apps & Data. Hit that?
I'm hooked up to my wi fi now
Now the stupid piece is asking for my previous pattern
It gave me a go thru goggle option so I'm doing that
Oh, that's good
It reads, like you got me thru it Felix, I'm grateful brother
Awesome news!
You are very welcome!
I'm in awe of your patience and skills. Thankyou
I am so pleased to see your issue got resolved!
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