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Hi I was playing a game on Xbox and it froze
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you try to turn it off, unplug it, wait for like 30 seconds and turn it on again?
Yeah I’ve done that and it’s the same still
Can you do anything with the screen? Like open the settings or leave the game?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4006371
That’s my screen, I have completely unplugged the console and when I turn it on I’m still met with this
i can hear the Home Screen in the background but this is all I can see
Noted, thank you!
Press and hold the power button on the console for at least 10 seconds. Your console will reboot.
While the console is on or off?
While it`s on. Press and hold the power button.
It’s worked thank you so much
Is there anything else I can do for you today?
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